Refund policy
All returns and refunds for orders placed through the Chinese site are managed by the local distributor you select at the time of purchase. Each distributor may have different return and refund policies, so it is important to review their individual policies or contact them directly for further information on their procedures.
Please note that distributors may set their own terms for processing returns and issuing refunds. We recommend verifying these details with your selected distributor before completing a purchase.
General Return Guidelines:
- Returns and refunds are subject to the terms set by the selected distributor.
- Shipping fees and any associated return shipping charges may vary according to the distributor's policies.
- Customers are responsible for reviewing and understanding the specific policies of their chosen distributor before initiating a return.
- Clients are solely responsible for all customs and duties associated with the delivery. It is the client’s responsibility to manage customs procedures, including but not limited to tracking the shipment through customs and payment of all tariffs and fees. In the event of loss or damage, Plant Cell Technology will not provide reimbursement.
For questions or concerns, please contact the local distributor or reach out to us for assistance.